Optimiser ses Centres de Relation Client

Comment gérer sa Relation Client dans les pays scandinaves ?

17 Août 2023 | Optimiser ses Centres de Relation Client

Les nuances culturelles jouent un rôle primordial dans la réussite de la relation client. Les pays scandinaves, caractérisés par leurs sociétés prospères, leur niveau élevé...

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Comment gérer sa Relation Client au Royaume-Uni ?

11 Août 2023 | Optimiser ses Centres de Relation Client

En tant qu’économie plus dynamique et diversifiée, le Royaume-Uni offre un environnement commercial compétitif et exigeant. Ainsi, comprendre les spécificités culturelles, les...

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Comment gérer sa Relation Client au Benelux ?

1 Août 2023 | Optimiser ses Centres de Relation Client

Votre entreprise compte se développer dans la région du Benelux ou améliorer sa relation client dans ces pays ? Pour mieux gérer l’expérience des consommateurs belges,...

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Comment piloter la qualité de la Relation Client à l’international ?

24 Juil 2023 | Optimiser ses Centres de Relation Client

Les enquêtes de satisfaction de votre service client international obtiennent de bonnes notes ? C’est encourageant et positif, mais cela ne signifie pas que vous fournissez un...

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7 conseils pour améliorer une Relation Client multiculturelle

27 Juin 2023 | Optimiser ses Centres de Relation Client

Votre entreprise dispose d’un ADN international ? Il est souvent difficile d'adapter le service clientèle afin qu’il puisse répondre aux demandes dans votre langue principale et...

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Différences culturelles dans la Relation Client : 8 axes à considérer

14 Juin 2023 | Optimiser ses Centres de Relation Client

D’après une étude de Salesforce, menée auprès de 8 000 professionnels du service client à travers le monde, 88 % des consommateurs affirment que l’expérience avec l’entreprise...

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Comment gérer sa Relation Client dans les pays scandinaves ?

Comment gérer sa Relation Client au Royaume-Uni ?

Comment gérer sa Relation Client au Benelux ?

Comment piloter la qualité de la Relation Client à l’international ?

7 conseils pour améliorer une Relation Client multiculturelle

Différences culturelles dans la Relation Client : 8 axes à considérer

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