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Comment piloter son équipe externalisée de la relation client ?

24 Jan 2023 | Collaborer avec ses prestataires

L’une des raisons évoquées par les entreprises hésitantes à externaliser leur relation client est la perte de contrôle sur une équipe tierce. Ce qui n’est vraiment pas le cas !...

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Comment choisir votre prestataire d’outsourcing de la relation client ?

11 Jan 2023 | Collaborer avec ses prestataires

Le choix du prestataire d’outsourcing reste déterminant pour réussir son projet d’externalisation de la relation client. D’autant que le call-center sélectionné ne réalise pas...

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Comment manager à distance ses équipes de téléconseillers ?

27 Juil 2016 | Collaborer avec ses prestataires

Espaces de travail cloisonnés, salaires faibles, travail alimentaire : les préjugés sur le métier de téléconseiller ont la vie dure. Pourtant, ce secteur évolue et progresse,...

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5 astuces pour gérer sa relation avec un centre d’appels

1 Mar 2016 | Collaborer avec ses prestataires

La Relation Client peut être gérée au sein même de l’entreprise, ou par un centre d’appels. Pour une entreprise, c’est un moyen privilégié de répondre aux questions et aux...

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RESSOURCES & EBOOKS GRATUITS

[Ebook] – L’Audit de Service Client : Comment Optimiser les process et la Satisfaction Client

[Étude de cas] – L’Optimisation de la Relation Client d’un Géant de la Presse

[Ressources] – 5 modèles de Questionnaires Satisfaction Client

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