Témoignages & Interviews

[Interview] Century21, ou le succès d’une entreprise centrée sur le Client

3 Déc 2021 | Témoignages & Interviews

CENTURY 21 est le 1er Réseau d'agences immobilières dans le monde. Le groupe représente plus de 13000 agences dans 66 pays. Laurent Vimont est président de la filiale française...

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Zoom sur les chatbots avec Living Actor

20 Juin 2017 | Témoignages & Interviews

Pionnier dans son domaine, Living Actor étudie et crée des chatbots depuis 1999, bien avant que cette nouvelle technologie ne déferle sur la toile. Présente sur le marché...

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Quels sont les nouveaux enjeux de la Qualité ?

26 Avr 2017 | Témoignages & Interviews

La qualité, n'est-ce pas ce que nous visons tous pour améliorer sans cesse la satisfaction client ? Pour en savoir plus sur les nouveaux enjeux de la Qualité, Logos a mené...

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Télémarketing : démarcher une clientèle de niche

14 Mar 2017 | Témoignages & Interviews

Tatiana de Francqueville est directrice du développement pour Global Média Santé (GMSanté), un éditeur de publications professionnelles dans le secteur de la santé. Elle revient...

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Relation Client : savoir choisir le canal adapté

31 Jan 2017 | Témoignages & Interviews

Depuis 2005, M. Dornbusch s'occupe de la gestion de la Relation Client au sein de Prisma Média, devenu le premier groupe bi-média de France en diffusion et en audience...

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Le cabinet d’ingénierie, un accompagnement adapté aux téléopérateurs

30 Sep 2016 | Témoignages & Interviews

Nathalie Zamet est Responsable du Service Clients chez Lagardère Active. Avec 21 marques à gérer et plus de deux millions d’abonnements actifs, la Relation Client est pour elle...

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[Interview] Century21, ou le succès d’une entreprise centrée sur le Client

Zoom sur les chatbots avec Living Actor

Quels sont les nouveaux enjeux de la Qualité ?

Télémarketing : démarcher une clientèle de niche

Relation Client : savoir choisir le canal adapté

Le cabinet d’ingénierie, un accompagnement adapté aux téléopérateurs

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