Booster son Télémarketing

4 règles à suivre pour réussir son cross-selling et up-selling

20 Déc 2016 | Booster son Télémarketing

Techniques bien connues des Services Clients et du marketing, le cross‑selling (vente additionnelle) et l’up‑selling (montée en gamme de l’offre/produit) permettent à une marque...

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Télévente : les 6 erreurs pouvant nuire à l’expérience client

3 Oct 2016 | Booster son Télémarketing

En termes de Service Clients, il n’y a jamais une seule bonne réponse. C’est au téléconseiller de s’adapter à la situation en faisant varier ses réponses, son ton, ses...

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Ces 5 difficultés qui rythment la vie des téléconseillers

19 Sep 2016 | Booster son Télémarketing

Certes, ils sont assis sur une chaise, et pourtant, à y regarder de plus près, vos téléconseillers peuvent faire face à des situations périlleuses ! Entre paramètres liés à leur...

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Services Clients : quelle marge d’improvisation pour vos télévendeurs ?

26 Juil 2016 | Booster son Télémarketing

Aussi bon le script de vente soit-il, une vente par téléphone ne s'effectuera que si elle est bien présentée. On peut alors légitimement se demander quelle est la place de la...

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[Edito] – Télémarketing : Vous avez des questions ? Nous avons sûrement des réponses

29 Juin 2016 | Booster son Télémarketing

Chaque mois, découvrez l'édito de Jean-Antoine Martos, dirigeant de LOGOS. Télémarketing B2B, B2C, chacun ses besoins... Après 25 ans de métier au chevet du marketing et du...

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Top 5 des phrases à prononcer si vous voulez louper une vente

24 Juin 2016 | Booster son Télémarketing

Le télémarketing, c’est comme les rencontres sur Internet : la première impression est capitale. Parfois, tout annonce le beau roman, la belle histoire… et c’est l’erreur !...

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4 règles à suivre pour réussir son cross-selling et up-selling

Télévente : les 6 erreurs pouvant nuire à l’expérience client

Ces 5 difficultés qui rythment la vie des téléconseillers

Services Clients : quelle marge d’improvisation pour vos télévendeurs ?

[Edito] – Télémarketing : Vous avez des questions ? Nous avons sûrement des réponses

Top 5 des phrases à prononcer si vous voulez louper une vente

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