Modérer ses avis & booster sa e-réputation

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Comment traiter avec succès les retours clients ?

16 Sep 2016 | Modérer ses avis & booster sa e-réputation

Une expérience d’achat qui ne s’est pas déroulée comme prévue, une inquiétude avant de passer commande ou de sincères remerciements : il y a autant de feedbacks possibles qu’il y...

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Quels sont les meilleurs canaux pour vos enquêtes de satisfaction ?

9 Sep 2016 | Modérer ses avis & booster sa e-réputation

Les Services Clients ont tendance à se considérer plus performants qu’ils ne le sont vraiment. D’après un baromètre publié en 2015, l’Académie du Service constate que...

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7 astuces pour transformer un avis client négatif en avis positif

22 Juil 2016 | Modérer ses avis & booster sa e-réputation

Un client mécontent est toujours une donnée à prendre en considération. Et en s'y prenant bien, il est tout de même possible de changer un avis client défavorable en avis...

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Le B.A.-BA du Social Listening

20 Avr 2016 | Modérer ses avis & booster sa e-réputation

Le Social Listening se définit comme une activité d’écoute sur les réseaux sociaux. L’idée est d’utiliser ces plateformes pour suivre les conversations et repérer les insights...

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Comment intégrer les réseaux sociaux à votre Service Clients ?

16 Sep 2015 | Modérer ses avis & booster sa e-réputation

Les internautes sont aujourd’hui de plus en plus nombreux à interpeller les entreprises via les réseaux sociaux. Force est de constater que le travail du Community Manager ne se...

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