Optimiser ses Centres de Relation Client

7 causes de frustration client (et comment les résoudre)

14 Fév 2022 | Optimiser ses Centres de Relation Client

La technologie des centres d'appels a progressé de façon spectaculaire au cours des dernières années. Grâce à cet apport technologique, l'efficacité augmente et de fonctions...

lire plus

Pourquoi vous devez mesurer l’expérience client dans votre centre de contact

11 Fév 2022 | Optimiser ses Centres de Relation Client

Le meilleur moyen d'obtenir un avantage durable sur vos concurrents est d'offrir une expérience client exceptionnelle. Les sources traditionnelles de différenciation, tels que le...

lire plus

Comment créer une expérience personnalisée qui fait la différence ?

31 Jan 2022 | Optimiser ses Centres de Relation Client

Nous avons passé un nouveau pallier dans l'engagement numérique des marques. Au cours des deux dernières années, l'expérience client en ligne en était à ses balbutiements. Des...

lire plus

Banques et Assurances : les nouveaux enjeux de la Relation Client

28 Jan 2022 | Optimiser ses Centres de Relation Client

Comme de nombreux autres secteurs, les banques et assurances sont confrontées à une véritable transformation. On compte parmi les facteurs impactant la digitalisation, une...

lire plus

6 conseils pour maîtriser le service client dans l’assurance

24 Jan 2022 | Optimiser ses Centres de Relation Client

Les demandes des clients dans le secteur de l'assurance se résument souvent aux déclarations de sinistre. Les clients s'adressent aux compagnies à des moments critiques. Ainsi,...

lire plus

Expérience Client : Définition, meilleures pratiques et exemples

17 Jan 2022 | Optimiser ses Centres de Relation Client

Une excellente Expérience Client (CX) requiert que l'entreprise adopte une posture Customer Centric. Et cela demande un travail engagé et minutieux. Cet article est une...

lire plus

Cookie	Type	Durée	Description
PHPSESSID	1	session	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	1	1 year	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
__cfduid	1	1 month	The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
__hssrc	1	session	This cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

Cookie	Type	Durée	Description
bcookie	1	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
em_cdn_uid	1	1 year	This cookie is used to measure the number of times an embedded element from a third party service has been used.
lang	1	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
language	1		This cookie is used to store the language preference of the user.
lidc	1	1 day	This cookie is set by LinkedIn and used for routing.
__hssc	1	30 minutes	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

Cookie	Type	Durée	Description
CONSENT	0	16 years 10 months 18 days 1 hour 30 minutes	No description
csbwfs_show_hide_status	1	1 day	No description
eqy_sessionid	1	1 year	No description
eqy_siteid	1	past	No description
RUL	1	1 year	No description
UIDR	1	2 years	This cookie is set bu scorecardresearch.com. The cookie is used to tracks the users activity across the internet on the browser such as visit timestamp, IP address, and most recently visited webpages. and may the data send to 3rd party for analysis and reporting to help their clients better understand user preferences.
UserMatchHistory	1	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
wordpress_google_apps_login	1		No description
wpSGCacheBypass	1	past	No description

Cookie	Type	Durée	Description
bscookie	1	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie	1	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.
VISITOR_INFO1_LIVE	1	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

Cookie	Type	Durée	Description
cluid	1	9 hours	This cookie is used for websites which is having multiple domains to identify the same visitor across multiple domains.
hubspotutk	1	1 year 24 days	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.
_ga	1	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gcl_au	1	3 months	This cookie is used by Google Analytics to understand user interaction with the website.
_gid	1	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
_jsuid	1	9 hours	This cookie contains random number which is generated when a visitor visits the website for the first time. This cookie is used to identify the new visitors to the website.
__hstc	1	1 year 24 days	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

7 causes de frustration client (et comment les résoudre)

Pourquoi vous devez mesurer l’expérience client dans votre centre de contact

Comment créer une expérience personnalisée qui fait la différence ?

Banques et Assurances : les nouveaux enjeux de la Relation Client

6 conseils pour maîtriser le service client dans l’assurance

Expérience Client : Définition, meilleures pratiques et exemples

RESSOURCES & EBOOKS GRATUITS

NOS CATÉGORIES D’ARTICLES

UN PROJET À VENIR ?

CHAQUE MOIS RETROUVEZ L'ACTUALITÉ DE LOGOS

DANS VOTRE BOÎTE MAIL