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Ne manquez rien de l’actualité de la Relation Client et découvrez chaque mois de nouveaux articles exclusifs et toute l’expertise Logos !

Professionnels du Service Clients : 5 groupes LinkedIn à rejoindre

22 Juin 2016 | News & Actus

Toutes les secondes, le réseau social professionnel numéro un dans le monde gagne 2 nouveaux utilisateurs. LinkedIn ne connaît pas la crise, et ne cesse de grandir et de se...

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[Edito] – À quand de vraies normes qualitatives pour les Services Clients ?

9 Mai 2016 | News & Actus

Chaque mois, découvrez l'édito de Jean-Antoine Martos, dirigeant de LOGOS. Mon édito du jour tient davantage du coup de gueule que de la réflexion. Coup de gueule contre les...

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[Edito] – Pourquoi nous devons passer au pluricanal

26 Avr 2016 | News & Actus

Chaque mois, découvrez l'édito de Jean‑Antoine Martos, dirigeant de LOGOS. Êtes-vous prêts à changer vos habitudes et passer du multicanal au pluricanal ? Dans la course à une...

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L’Intelligence Artificielle est-elle l’avenir des centres de contacts ?

2 Mai 2015 | News & Actus

Des banques, des assurances, des opérateurs télécoms testent depuis quelques mois des solutions pour répondre aux questions de leurs clients.

Leurs algorithmes permettent d’ajuster au mieux les réponses et/ou les offres : elles s’inscrivent à l’écran de manière dynamique et il ne reste plus, à votre super téléconseiller, qu’à les lire.

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