News & Actus

[Infographie] – Service Client : l’évolution des canaux de contact en 2023

13 Déc 2016 | News & Actus

Quelle a été l'évolution des canaux de contact en 2023 ? Aujourd'hui, on considère la stratégie omnicanal comme étant la nouvelle norme de la communication. D'ailleurs, 72% des...

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[Édito] – Customer Relationship & Marketing Meetings : le salon où l’on cause intelligemment des clients

28 Nov 2016 | News & Actus

Chaque mois, découvrez l’édito de Jean-Antoine Martos, dirigeant de LOGOS. Dans notre secteur, les salons sont nombreux mais ne se ressemblent pas. Et heureusement. Après une...

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Vers la transversalité des certifications professionnelles des métiers de la Relation Client ?

14 Nov 2016 | News & Actus

La Relation Client est en passe de devenir l'enjeu le plus important au sein même de la GRH et des compétences dans la majorité des secteurs. Plus transversale que jamais, depuis...

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Smart Data : vers une gestion plus fine de la donnée

20 Oct 2016 | News & Actus

Quoi de mieux que de récolter des informations sur ses clients grâce à des outils digitaux pour mieux connaître leurs désirs ? C’est toute la promesse du Big Data… qui récolte à...

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Mobile Instant Messaging et Service Clients : innovation et instantanéité

15 Sep 2016 | News & Actus

Pouvoir contacter un Service Clients via un simple SMS au beau milieu de la nuit, un rêve ? Peut-être plus pour très longtemps. Avec la multiplication des supports et des...

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Relation Client : les nouvelles tendances 2023

5 Sep 2016 | News & Actus

Ces dernières années ont été marquées par l’accélération de la transformation numérique. Dans cette course à la digitalisation, nombreuses sont les entreprises qui ont délaissé...

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[Infographie] – Service Client : l’évolution des canaux de contact en 2023

[Édito] – Customer Relationship & Marketing Meetings : le salon où l’on cause intelligemment des clients

Vers la transversalité des certifications professionnelles des métiers de la Relation Client ?

Smart Data : vers une gestion plus fine de la donnée

Mobile Instant Messaging et Service Clients : innovation et instantanéité

Relation Client : les nouvelles tendances 2023

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