LOGOS – Audit & Quality Monitoring des Services Clients - Page 17 sur 25 - Le Blog de Logos — Agence d'audit et de contrôle qualité des plateformes de Relation Client

Audit Relation Client : quels sont les bienfaits ?

17 Sep 2021 | Optimiser ses Centres de Relation Client

L'idée de réaliser un audit de la Relation Client peut sembler être une tâche intimidante, voire délicate. Pourtant, ses bienfaits sont si nombreux qu'il serait dommage de passer...

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Quality Monitoring des centres d’appels : Le guide complet

14 Sep 2021 | Management de la Qualité

« Nous vous informons que cet appel est susceptible d’être enregistré ». Le Quality Monitoring est une partie essentielle de la relation client. La plupart des gens ne prêtent...

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Les 10 attentes client principales pour votre service client

10 Sep 2021 | Optimiser ses Centres de Relation Client

À les entendre, toutes les entreprises veulent dépasser les attentes de leurs clients. Mais savent-elles vraiment ce que cela sous-entend ? Sont-elles prêtes à assumer pleinement...

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Comment mesurer la Fidélité Client ?

6 Sep 2021 | Optimiser ses Centres de Relation Client

Dans quelle mesure vos clients sont-ils fidèles ? Sont-ils attachés à votre marque ou sont-ils prompts à faire appel à vos concurrents dès qu'une opportunité se présente à eux ?...

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Savez-vous dire non à vos clients ?

6 Sep 2021 | Optimiser ses Centres de Relation Client

Pour mener une entreprise à la réussite, il faut parfois savoir dire non à ses clients. Mais comment le dire ? Comment s'y prendre pour ne pas les blesser ou les frustrer dans...

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Comment communiquer avec vos clients mécontents ?

30 Août 2021 | Modérer ses avis & booster sa e-réputation

Un client mécontent n'est pas une fatalité, ni une voie sans issue. Fort heureusement, il existe des stratégies à mettre en place pour reconquérir les clients mécontents. Vous...

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Le blog de la Relation Client

Audit Relation Client : quels sont les bienfaits ?

Quality Monitoring des centres d’appels : Le guide complet

Les 10 attentes client principales pour votre service client

Comment mesurer la Fidélité Client ?

Savez-vous dire non à vos clients ?

Comment communiquer avec vos clients mécontents ?

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