Optimiser ses Centres de Relation Client

Callbot, Voicebot et Chatbot : les différents cas d’usages dans la relation client

20 Sep 2022 | Optimiser ses Centres de Relation Client

C’est la révolution des bots ! En 2021, 50% des entreprises ont davantage investi dans ces outils conversationnels que dans des applications mobiles. Mais les bots...

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Voicebot : 10 exemples dans le cadre du service client

15 Sep 2022 | Optimiser ses Centres de Relation Client

D’après l’Observatoire des chatbots, 29% des entreprises ont déjà mis en place un voicebot en France. Elles sont également 70% à consacrer 30% de leur budget relation client aux...

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Comment les voicebots augmentent la satisfaction client ?

15 Sep 2022 | Optimiser ses Centres de Relation Client

Comment un voicebot participe à l’augmentation de la satisfaction client ? Découvrez nos conseils pour créer un bot vocal qui favorise l’expérience utilisateur.

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Voicebot : définition et intérêts pour la relation client

15 Sep 2022 | Optimiser ses Centres de Relation Client

Qu’est-ce qu’un voicebot ? Comment peut-il intervenir dans votre service client ? Découvrez les réponses à ces questions dans cet article !

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Service Client B2B et B2C : en quoi sont-ils différents ?

25 Mar 2022 | Optimiser ses Centres de Relation Client

Pour toute organisation, le service client doit être une priorité absolue car il participe au succès d'une entreprise. Lorsque vous répondez aux demandes de vos clients à temps...

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Améliorer son Service Client en ligne : 7 moyens efficaces

20 Mar 2022 | Optimiser ses Centres de Relation Client

Un service client de qualité est primordial pour toute entreprise en contact avec sa clientèle. Le service client en ligne peut être un défi en raison de l'absence d'interaction...

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Callbot, Voicebot et Chatbot : les différents cas d’usages dans la relation client

Voicebot : 10 exemples dans le cadre du service client

Comment les voicebots augmentent la satisfaction client ?

Voicebot : définition et intérêts pour la relation client

Service Client B2B et B2C : en quoi sont-ils différents ?

Améliorer son Service Client en ligne : 7 moyens efficaces

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