Optimiser ses Centres de Relation Client

8 KPI’s clés pour l’évaluation de votre Service Client

20 Juil 2016 | Optimiser ses Centres de Relation Client

L'évaluation de son Service Client n’est pas toujours évident. Il n’est pas rare de manquer de recul, ou de ne pas savoir quels facteurs mesurer pour obtenir des informations...

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5 conseils pour gagner (et garder) la confiance de ses clients

20 Juin 2016 | Optimiser ses Centres de Relation Client

En tant que professionnel, vous le savez : la confiance de ses clients est la clé de voûte d'une relation durable. Mais c'est également une donnée fragile, face aux assauts sans...

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[Infographie] – Service Clients en ligne : les canaux préférés des e-clients

15 Juin 2016 | Optimiser ses Centres de Relation Client

Le secteur du Service Clients n'échappe pas à la transformation digitale. Dans ce contexte, quels sont les canaux préférés des e-clients ? Et quelles sont les principales raisons...

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Service Clients : en finir avec la parole robotisée !

7 Juin 2016 | Optimiser ses Centres de Relation Client

Un ton monocorde, un texte récité sans se soucier du client… Beaucoup de téléconseillers offshore ne répondent pas, en termes de qualité d'écoute, à l'idée que se font les...

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Offshore : des avantages, mais aussi des risques

30 Mai 2016 | Optimiser ses Centres de Relation Client

En pleine guerre des prix, l’offshore séduit par ses avantages financiers. Main d’œuvre moins chère, avantages fiscaux… Les entreprises sont nombreuses à se laisser tenter par la...

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CDO et Responsable du Service Clients : une équipe qui gagne !

28 Avr 2016 | Optimiser ses Centres de Relation Client

Pour faire face à un écosystème numérique qui bouscule leurs modèles, les entreprises se dotent d’un nouveau profil : le CDO (Chief Digital Officer). Qui est vraiment ce...

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bcookie	1	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
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Cookie	Type	Durée	Description
CONSENT	0	16 years 10 months 18 days 1 hour 30 minutes	No description
csbwfs_show_hide_status	1	1 day	No description
eqy_sessionid	1	1 year	No description
eqy_siteid	1	past	No description
RUL	1	1 year	No description
UIDR	1	2 years	This cookie is set bu scorecardresearch.com. The cookie is used to tracks the users activity across the internet on the browser such as visit timestamp, IP address, and most recently visited webpages. and may the data send to 3rd party for analysis and reporting to help their clients better understand user preferences.
UserMatchHistory	1	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
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Cookie	Type	Durée	Description
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__hstc	1	1 year 24 days	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

8 KPI’s clés pour l’évaluation de votre Service Client

5 conseils pour gagner (et garder) la confiance de ses clients

[Infographie] – Service Clients en ligne : les canaux préférés des e-clients

Service Clients : en finir avec la parole robotisée !

Offshore : des avantages, mais aussi des risques

CDO et Responsable du Service Clients : une équipe qui gagne !

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