Optimiser ses Centres de Relation Client

Améliorez l’expérience client grâce au Marketing Automation

18 Avr 2017 | Optimiser ses Centres de Relation Client

L’expérience client est devenue le nouveau cheval de bataille de toute entreprise ambitieuse. La preuve ? 89 % des entreprises affirment qu’elles doivent améliorer l'expérience...

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Pourquoi vous avez besoin du Marketing Automation

16 Mar 2017 | Optimiser ses Centres de Relation Client

Automatiser les tâches répétitives de vos campagnes marketing pour laisser votre équipe commerciale gérer seulement les prospects qualifiés, vous en rêviez ? Les avantages du...

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Comment réduire la DMT sans perdre en qualité ?

28 Fév 2017 | Optimiser ses Centres de Relation Client

Traiter un maximum d'appels efficacement et sans perdre de temps, voilà la priorité des téléconseillers. Mais force est de constater que de mauvaises formations et des interfaces...

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Relation Client : quel est le CRM de demain ?

6 Déc 2016 | Optimiser ses Centres de Relation Client

Peut-on encore décemment se passer de CRM ? Ce Customer Relationship Management, gestion de la Relation Client en bon français, est implanté aujourd'hui dans la plupart des...

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Le feel data, quand l’émotion du client révolutionne la Relation Client

17 Nov 2016 | Optimiser ses Centres de Relation Client

Connaître l'état d'esprit du client en temps réel n'appartient plus à la science-fiction. En analysant les émotions comme des données, de nouvelles technologies permettent de...

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[Edito] – L’intelligence artificielle au service du centre de contacts, c’est pour demain

17 Oct 2016 | Optimiser ses Centres de Relation Client

Chaque mois, découvrez l’édito de Jean-Antoine Martos, dirigeant de LOGOS. Que vous évoque l'intelligence artificielle ? Des robots qui prennent le pouvoir ? La fin de l'humain...

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Améliorez l’expérience client grâce au Marketing Automation

Pourquoi vous avez besoin du Marketing Automation

Comment réduire la DMT sans perdre en qualité ?

Relation Client : quel est le CRM de demain ?

Le feel data, quand l’émotion du client révolutionne la Relation Client

[Edito] – L’intelligence artificielle au service du centre de contacts, c’est pour demain

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