Optimiser ses Centres de Relation Client

Comment offrir une excellente expérience client ?

12 Nov 2021 | Optimiser ses Centres de Relation Client

Sur le marché concurrentiel d'aujourd'hui, un excellent produit et une bonne stratégie marketing ne suffisent plus à attirer de nouveaux clients. Dans les secteurs B2C et B2B,...

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Calculer le coût par contact et optimiser votre service client

8 Nov 2021 | Optimiser ses Centres de Relation Client

On utilise de nombreux indicateurs pour mesurer l'activité, l'efficacité et le coût du service client. Les indicateurs clés de performance, ou KPIs, peuvent être suivis grâce à...

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Les avantages de l’externalisation du pilotage du service client pour votre entreprise

1 Nov 2021 | Optimiser ses Centres de Relation Client

Quand on pense à l'externalisation du service client, ce qui vient à l'esprit en priorité, c'est l'outsourcing du centre de contact. Nul besoin de tenter de convaincre les...

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Churn rate : Pourquoi vos clients vous abandonnent ?

22 Oct 2021 | Optimiser ses Centres de Relation Client

Pourquoi le Churn (taux d'attrition) est-il un KPI essentiel pour toute entreprise SaaS ? Nous connaissons tous l'histoire d'Icare. Icare est un personnage de la mythologie...

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Les 12 étapes d’un service client de qualité

18 Oct 2021 | Optimiser ses Centres de Relation Client

Le service client ne se résume pas aux compétences d'une personne ou à la façon dont elle répond aux clients. S'il est essentiel d'aider vos agents à développer leurs propres...

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Net Promoter Score : quel résultat devez-vous viser ?

15 Oct 2021 | Optimiser ses Centres de Relation Client

Le Net Promoter Score est l'un des KPIs chouchou de la Relation Client. Il est l'un des plus mesurés et certaines entreprises font l'erreur de ne se concentrer que sur lui. Il...

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Cookie	Type	Durée	Description
PHPSESSID	1	session	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	1	1 year	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
__cfduid	1	1 month	The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
__hssrc	1	session	This cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

Cookie	Type	Durée	Description
bcookie	1	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
em_cdn_uid	1	1 year	This cookie is used to measure the number of times an embedded element from a third party service has been used.
lang	1	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
language	1		This cookie is used to store the language preference of the user.
lidc	1	1 day	This cookie is set by LinkedIn and used for routing.
__hssc	1	30 minutes	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

Cookie	Type	Durée	Description
CONSENT	0	16 years 10 months 18 days 1 hour 30 minutes	No description
csbwfs_show_hide_status	1	1 day	No description
eqy_sessionid	1	1 year	No description
eqy_siteid	1	past	No description
RUL	1	1 year	No description
UIDR	1	2 years	This cookie is set bu scorecardresearch.com. The cookie is used to tracks the users activity across the internet on the browser such as visit timestamp, IP address, and most recently visited webpages. and may the data send to 3rd party for analysis and reporting to help their clients better understand user preferences.
UserMatchHistory	1	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
wordpress_google_apps_login	1		No description
wpSGCacheBypass	1	past	No description

Cookie	Type	Durée	Description
bscookie	1	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie	1	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.
VISITOR_INFO1_LIVE	1	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

Cookie	Type	Durée	Description
cluid	1	9 hours	This cookie is used for websites which is having multiple domains to identify the same visitor across multiple domains.
hubspotutk	1	1 year 24 days	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.
_ga	1	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gcl_au	1	3 months	This cookie is used by Google Analytics to understand user interaction with the website.
_gid	1	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
_jsuid	1	9 hours	This cookie contains random number which is generated when a visitor visits the website for the first time. This cookie is used to identify the new visitors to the website.
__hstc	1	1 year 24 days	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

Comment offrir une excellente expérience client ?

Calculer le coût par contact et optimiser votre service client

Les avantages de l’externalisation du pilotage du service client pour votre entreprise

Churn rate : Pourquoi vos clients vous abandonnent ?

Les 12 étapes d’un service client de qualité

Net Promoter Score : quel résultat devez-vous viser ?

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