Optimiser ses Centres de Relation Client

Ce que les outils de la Relation Client ne feront jamais !

7 Déc 2021 | Optimiser ses Centres de Relation Client

Depuis quelques années, il y a une tendance qui se répand chez les professionnels de tous bords : celle de l'outil providentiel. Mais si, vous savez, cet outil capable...

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Comment développer la Culture client de votre entreprise ?

30 Nov 2021 | Optimiser ses Centres de Relation Client

Quelle est votre culture client et sauriez-vous me la décrire en quelques lignes ? Si tel n'est pas le cas, il est urgent d'y réfléchir. En effet, votre culture du service client...

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Pourquoi le NPS n’est pas suffisant pour mesurer la fidélité client

26 Nov 2021 | Optimiser ses Centres de Relation Client

Le Net Promoter Score (NPS) vous indique dans quelle mesure vos clients sont susceptibles de vous recommander. Mais est-ce tout ce dont vous avez besoin pour vous assurer que vos...

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La Carte du Parcours Client pour améliorer l’Expérience Client

22 Nov 2021 | Optimiser ses Centres de Relation Client

À quand remonte la dernière fois où vous avez baissé votre vitre pour demander votre itinéraire à un passant ? Avant l'arrivée des GPS, et des Google Maps, Waze et autre Apple...

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Comment créer votre Stratégie de Service Client ? Le Guide

19 Nov 2021 | Optimiser ses Centres de Relation Client

Plus que jamais, une stratégie de service client est indispensable pour vous différencier de vos concurrents et conserver vos clients. La concurrence dans votre secteur...

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Comment piloter votre Service Client : le Guide Complet

15 Nov 2021 | Optimiser ses Centres de Relation Client

En tant que manager de la relation client, le service client est tout à la fois un pôle d'enjeux importants, un potentiel levier de satisfaction client et par essence, un secteur...

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Ce que les outils de la Relation Client ne feront jamais !

Comment développer la Culture client de votre entreprise ?

Pourquoi le NPS n’est pas suffisant pour mesurer la fidélité client

La Carte du Parcours Client pour améliorer l’Expérience Client

Comment créer votre Stratégie de Service Client ? Le Guide

Comment piloter votre Service Client : le Guide Complet

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