Optimiser ses Centres de Relation Client

Anticiper les besoins des clients : Avantages et Conseils à suivre

16 Jan 2022 | Optimiser ses Centres de Relation Client

Anticiper les besoins des clients, c'est proposer un service client proactif. Vous pressentez qu'un client pourrait avoir besoin de votre aide, et vous lui tendez la main de...

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Service Client et Expérience Client : qu’est-ce qui les différencie ?

10 Jan 2022 | Optimiser ses Centres de Relation Client

Le Service Client et l'Expérience Client sont deux termes qui reviennent souvent dans le monde de l'entreprise. Cependant, savez-vous exactement ce qu'ils représentent ? Ces...

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Comment développer vos ventes croisées dans votre centre de contact ?

7 Jan 2022 | Optimiser ses Centres de Relation Client

Si vous ne développez pas un programme de ventes croisées (cross-sell) et de ventes incitatives (upsell) au sein de votre centre de contacts, vous manquez une excellente occasion...

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Les réclamations clients au secours de l’expérience client

4 Jan 2022 | Optimiser ses Centres de Relation Client

Les réclamations clients ne sont pas ce qui nous réjouit le plus. Accueillir la réclamation d'un client insatisfait nous remet toujours en question. Et pourtant, les réclamations...

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Comment aligner Service Client & Marketing pour stimuler les ventes et la satisfaction client

27 Déc 2021 | Optimiser ses Centres de Relation Client

Ranger. Cloisonner. Classer. Compartimenter. La sensation d'un bureau bien rangé, organisé et où chaque chose est à sa place est réjouissant. Malheureusement, lorsque cette...

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CSAT : 8 conseils pour améliorer un score faible

24 Déc 2021 | Optimiser ses Centres de Relation Client

Si la CSAT (Customer Satisfaction Score) trône fièrement en tête des KPIs de la relation client, c'est pour une raison bien précise. Pour les entreprises aujourd'hui, il ne...

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Anticiper les besoins des clients : Avantages et Conseils à suivre

Service Client et Expérience Client : qu’est-ce qui les différencie ?

Comment développer vos ventes croisées dans votre centre de contact ?

Les réclamations clients au secours de l’expérience client

Comment aligner Service Client & Marketing pour stimuler les ventes et la satisfaction client

CSAT : 8 conseils pour améliorer un score faible

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