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Optimiser la satisfaction client : Une résolution unanime

18 Jan 2019 | Optimiser ses Centres de Relation Client

« La meilleure des publicités, est un client satisfait ». La célèbre citation de Bill Gates a définitivement sacré la satisfaction client comme une priorité pour toute entreprise...

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Marketing : La transparence, une nouvelle évidence ?

23 Oct 2018 | Optimiser ses Centres de Relation Client

Si on en parle fréquemment comme d’une nouvelle tendance, la transparence sonne surtout comme une évidence. Aujourd’hui, 72% des Français privilégient franchise et clarté dans...

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Relation client : L’intelligence artificielle montre la voie à la voix

26 Sep 2018 | News & Actus

Avec le développement de l’intelligence artificielle, les interfaces vocales sont aujourd’hui en pleine effervescence et ne cessent d’accélérer la transformation digitale. Il y a...

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Grande distribution : la guerre du physique et du numérique

1 Mar 2018 | News & Actus

Encore dominantes sur le secteur de la grande distribution, les grandes surfaces doivent aujourd'hui adapter leurs services pour satisfaire les nouvelles habitudes de...

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3 étapes pour élaborer une grille d’évaluation d’un Service Client

17 Jan 2018 | Management de la Qualité

La grille d'évaluation est l'outil primordial pour l'évaluation de votre Service Client. Cette grille va permettre aux entreprise de suivre avec précision les performances de...

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Vos 8 articles favoris de l’année 2017

21 Déc 2017 | News & Actus

Bientôt terminée, l'année 2017, a connu des évolutions ambitieuses dans le domaine de la Relation Client : Intelligence artificielle, Customer Centric, Omnicanalité… Passée...

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Le blog de la Relation Client

Optimiser la satisfaction client : Une résolution unanime

Marketing : La transparence, une nouvelle évidence ?

Relation client : L’intelligence artificielle montre la voie à la voix

Grande distribution : la guerre du physique et du numérique

3 étapes pour élaborer une grille d’évaluation d’un Service Client

Vos 8 articles favoris de l’année 2017

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