Blog - Page 20 sur 25 - LOGOS – Audit & Quality Monitoring des Services Clients

Selfcare : définition et meilleurs usages

19 Juil 2021 | Optimiser ses Centres de Relation Client

L'expansion du digital se poursuit. 80% des demandes clients sont désormais traitées par des solutions de selfcare. Cette aide interactive peut prendre la forme de différents...

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Comment répondre aux avis positifs et négatifs : modèles et exemples

16 Juil 2021 | Modérer ses avis & booster sa e-réputation

Il n'est pas facile de répondre à vos clients correctement et de réagir à leurs avis, qu'ils soient positifs ou négatifs d'ailleurs. La réponse parfaite à un avis positif et la...

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Cross-selling et up-selling : définitions et meilleures pratiques

12 Juil 2021 | Booster son Télémarketing

Chaque entreprise dispose de deux moyens principaux pour générer plus de revenus. Le moyen le plus évident est d'acquérir davantage de clients. Mais il faut alors tenir compte du...

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Exemples et modèles de questionnaires de satisfaction client

9 Juil 2021 | Modérer ses avis & booster sa e-réputation

La plupart des entreprises mesurent des indicateurs de performance de la relation client liés à leurs objectifs. Le taux de satisfaction client est un classique, majoritairement...

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Télémarketing : 10 conseils efficaces pour l’améliorer

5 Juil 2021 | Booster son Télémarketing

Le télémarketing n'est pas la technique de vente qui a le plus le vent en poupe actuellement, pourtant il reste l’une des stratégies les plus efficaces pour développer une...

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Gérer la Relation Client : Le Guide Ultime

2 Juil 2021 | Optimiser ses Centres de Relation Client

Gérer la Relation Client est essentiel à la rétention et à la fidélité des clients. Nous le répétons souvent dans ces pages, la relation client devrait être une priorité pour...

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Cookie	Type	Durée	Description
CONSENT	0	16 years 10 months 18 days 1 hour 30 minutes	No description
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Cookie	Type	Durée	Description
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Cookie	Type	Durée	Description
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Le blog de la Relation Client

Selfcare : définition et meilleurs usages

Comment répondre aux avis positifs et négatifs : modèles et exemples

Cross-selling et up-selling : définitions et meilleures pratiques

Exemples et modèles de questionnaires de satisfaction client

Télémarketing : 10 conseils efficaces pour l’améliorer

Gérer la Relation Client : Le Guide Ultime

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