Booster son Télémarketing

Utiliser les enquêtes de satisfaction client pour améliorer votre taux de désabonnement

28 Mar 2022 | Booster son Télémarketing

Les enquêtes de satisfaction client vous permettent de recueillir des informations précieuses sur les performances de votre entreprise. Que...

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3 facteurs essentiels pour l’efficacité de vos agents

3 Fév 2022 | Booster son Télémarketing

Nous désignons souvent l'expérience client comme le nec plus ultra du service client. Cependant, les responsables de la Relation Client connaissent également l'envers du décor....

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Comment créer un script SVI efficace pour votre centre d’appels

5 Nov 2021 | Booster son Télémarketing

L'accueil des clients par un Serveur Vocal Interactif (SVI) convivial et facile à naviguer est un standard des logiciels de centre d'appels. Il s'agit souvent de la première...

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Cross-selling et up-selling : définitions et meilleures pratiques

12 Juil 2021 | Booster son Télémarketing

Chaque entreprise dispose de deux moyens principaux pour générer plus de revenus. Le moyen le plus évident est d'acquérir davantage de clients. Mais il faut alors tenir compte du...

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Télémarketing : 10 conseils efficaces pour l’améliorer

5 Juil 2021 | Booster son Télémarketing

Le télémarketing n'est pas la technique de vente qui a le plus le vent en poupe actuellement, pourtant il reste l’une des stratégies les plus efficaces pour développer une...

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Comment l’intelligence artificielle révolutionne l’analyse des appels

25 Juin 2021 | Booster son Télémarketing

Dans le domaine du service client, l'Intelligence Artificielle apporte une aide efficace aux agents, en tant que soutien, mais aussi aux managers qui souhaitent étudier la...

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Utiliser les enquêtes de satisfaction client pour améliorer votre taux de désabonnement

3 facteurs essentiels pour l’efficacité de vos agents

Comment créer un script SVI efficace pour votre centre d’appels

Cross-selling et up-selling : définitions et meilleures pratiques

Télémarketing : 10 conseils efficaces pour l’améliorer

Comment l’intelligence artificielle révolutionne l’analyse des appels

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